our polices

🛡️ Our Policies – Grabefy

At Grabefy, customer satisfaction and trust are our top priorities. We are committed to providing a secure, reliable, and transparent shopping experience from start to finish. Below you’ll find everything you need to know about our policies so you can shop with complete confidence.

📦 Shipping Policy

  • ✅ Free Shipping Across India: We proudly offer 100% free shipping on all orders across India – no minimum order value required.

  • ⏱️ Processing Time: Orders are usually processed within 1–3 business days.

  • 📦 Estimated Delivery: Most orders are delivered within 5–10 business days, depending on your location.

  • 🔍 Order Tracking: Once shipped, a tracking number will be shared with you via email.

💰 Return & Money-Back Guarantee

Your happiness is important to us.

  • 🔄 Easy Returns: You may request a return within 7 days of delivery.

  • 💸 Money-Back Guarantee: If you receive a damaged product or if it was our mistake, we offer a 100% refund or replacement.

  • 📹 Claim Requirement: To claim a refund, please record an unboxing video clearly showing the issue from the moment the package is opened.

  • 🚫 Non-Returnable Items: Custom-made products, gift cards, or items marked as final sale are not eligible for return.

  • 🕒 Refund Processing Time: Approved refunds are processed within 2 DAYS.

🔒 Trust & Privacy Policy

We respect your privacy and handle your information with care.

  • 🔐 Secure Transactions: All payments are processed through encrypted, secure gateways to keep your data safe.

  • 🚫 No Data Selling: We do not sell or share your data with any third-party advertisers.

  • 🍪 Cookies Usage: We use cookies only to improve site performance and enhance your shopping experience.

  • 🤝 Your Trust is Our Faith: We treat your data with the same care we’d expect for our own.

💳 Payment Policy

  • ✅ Accepted Payments: We accept all major credit/debit cards, UPI, wallets, and PayPal.

  • 💼 Billing Security: Your payment details are never stored on our servers — they are handled by certified, secure processors.

  • Currency: All prices are displayed in INR.

🤝 Our Promise

At Grabefy, we stand by our commitment to:

  • ✅ Honest service

  • ✅ Fast, free delivery in India

  • ✅ Clear communication

  • ✅ Hassle-free returns

  • ✅ Continuous support

We’re not just a store — we’re a community that puts you first.

🛒 Because your trust is our faith.

📞 Need Help?

We're always here for you.

  • 📧 Email Us: rohitraj1412006@gmail.com

  • 🕒 Support Hours: Monday to Saturday, 10 AM – 6 PM (IST)

  • 📦 Order Queries: Reach out to us anytime — our support team is ready to help you with tracking, returns, or any questions.

📃 Terms of Service

By shopping with Grabefy, you agree to comply with our policies. These policies ensure a safe and transparent experience for everyone. We may update them occasionally, so please check this page regularly.

🛍️ Shop with Confidence

At Grabefy, we don’t just sell products — we deliver trust.
Join thousands of happy customers who count on us for quality, care, and customer-first service.

🔐 Trusted by many. Recommended by more. Loved by all.